Complaints Policy and Procedure

1. Raising a Complaint

We are committed to providing a professional and high-quality service. If you are unhappy with any aspect of our service, please let us know so that we have the opportunity to put things right.

You can make a complaint by emailing [email protected] with details of the issue. Please include your name, contact details and any information that may help us understand your complaint.

2. Handling Your Complaint

Once we receive your complaint, it will be passed to the appropriate manager for review and investigation. We may contact you if we need any further information.

3. Response Timescale

We aim to respond to all complaints within 7 working days of receiving them.

If we need more time to investigate your complaint, we will let you know and tell you when you can expect a response.

4. If You Are Still Unhappy

If you are not satisfied with our response, we will explain any further steps available to you, including details of any relevant independent complaints or dispute resolution service.

We take all complaints seriously and use feedback to help us review and improve our services.

Making sure your loved ones inherit

Jonathan Owen and his team of planners and application specialists have more than 20 years of experience. The team have helped generations of families prepare for their future through various services, including Will Writing, Trusts, Lasting Power of Attorneys, and over the last 4 years helping our customers claim what's rightfully theirs, whether that be Attendance Allowance, PIP or Pension Credit.

Jonathan Owen IEP is fully insured with professional indemnity cover up to £2M/customer.