Cancellation and Cooling-Off Policy

Your right to cancel

You have a legal right to change your mind and cancel your contract for our support services within 14 days of the date on which we confirm acceptance of your request for our services.

You do not need to give us a reason for cancelling.

If you ask us to begin work during the 14-day cooling-off period

If you ask us to begin providing our services before the end of the 14-day cooling-off period, we may begin work straight away.

If you then choose to cancel before our service has been fully completed, you may be required to pay a reasonable amount for any services already provided up to the point at which you cancel.

If you have expressly asked us to begin work during the cooling-off period and have acknowledged that your right to cancel will be lost once the service has been fully performed, your right to cancel will end when we have completed the service.

Where our service is provided on a no-win, no-fee basis, any applicable success fee will remain payable if the service has been completed and your application is successful in accordance with the terms agreed with you.

How to cancel

To exercise your right to cancel, you simply need to tell us clearly that you wish to cancel your contract.

You can contact us by telephone on 01792 968883 or using the contact details provided on our website.

Nothing in this policy affects your statutory rights.